Returns & Exchange Policy
1. Overview
At Chenzhou Beihu District Junmoran General Merchandise Store (Individual Business), we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
2. Return Eligibility
You may request a return or exchange under the following conditions:
- The item is unused, unopened, and in its original packaging
- The request is made within 7 days of receiving the product
- The item is not damaged due to misuse or improper handling
Due to the nature of perfume products, opened or used items cannot be returned or exchanged for hygiene and safety reasons.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Opened or used perfumes
- Items without original packaging
- Products damaged by the customer
- Clearance or final sale items (if applicable)
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide clear photos of the product and packaging so we can resolve the issue promptly.
5. Return Process
To initiate a return or exchange:
- Contact us via email with your order details
- Wait for confirmation and return instructions
- Ship the item back as instructed
Returns sent without prior approval may not be accepted.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item)
- We recommend using a trackable shipping method
7. Refunds
- Refunds will be processed after we receive and inspect the returned item
- Approved refunds will be issued to the original payment method
- Processing time may vary depending on your payment provider
8. Exchanges
- Exchanges are subject to product availability
- If the requested item is unavailable, a refund may be issued instead
9. Contact Information
If you have any questions about returns or exchanges, please contact us:
- Email: z0317lsqq@gmail.com
- Phone: +86 139 8194 4884