Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after payment is successfully completed. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Time
Shipping times may vary depending on your location:
- Domestic Shipping (China): 3–7 business days
- International Shipping: 7–15 business days
Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other unforeseen factors.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method. Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available). You can use this to monitor the status of your shipment.
5. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the customer.
6. Delayed or Lost Shipments
If your order is delayed or appears to be lost, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product. We will assist you in resolving the issue.
9. Contact Information
If you have any questions regarding shipping, please contact us:
- Email: z0317lsqq@gmail.com
- Phone: +86 139 8194 4884